Shipping Policy
Important Details:
- Order Submission Deadline: Orders placed by 16:00 CET will be processed on the same business day. Any orders received after this time will begin processing on the next business day.
- Processing Duration: Generally, it takes 0-2 business days (Monday to Friday) to complete order processing.
- Expected Shipping Timeframe: Once shipped, deliveries typically arrive within 3-4 business days (Monday to Friday).
- Complimentary Shipping: All orders shipped within Austria qualify for free delivery.
Details on Order Handling and Shipping
After your order is placed, you will get a confirmation email indicating that processing has started. Processing usually finishes within 0-2 business days (Monday to Friday), although this may vary during peak times. When your order is dispatched, we will send you an email with tracking information so you can monitor its status.
Once processing is complete, your order will be shipped out. Delivery generally takes 3-4 business days (Monday to Friday), but actual delivery times can vary depending on the destination, courier availability, and other logistical factors.
Country and Cost of Delivery
We are happy to provide free shipping across Austria on every order, regardless of size or price.
Delays
If your order has not arrived after the maximum expected processing and shipping time, please remain patient. Allow an additional 2 business days (Monday to Friday) and use your tracking number to check the shipment’s progress. If the package still does not arrive, contact us with your order number for assistance.
Track Your Order
You will receive tracking information via email once your order is handed to the delivery company.
Order Cancellation Policy
If you wish to cancel your order, please contact us immediately at support@cametol.com. We can usually cancel orders before they enter processing or shipping stages. Once processing has begun or the order has been shipped, cancellations are no longer possible, and you will need to follow our return process after receiving the item.
Wrong or Not Quite Right Items
We apologize if your order arrives damaged or incorrect. Despite thorough packaging and quality inspections, mistakes can happen. If this occurs, please send clear photos showing the issue, including any packaging damage, to support@cametol.com. We will evaluate your claim and promptly arrange for replacements or corrections to ensure your satisfaction.
Customer Support
Open: Mon - Fri | 9:00 AM - 5:00 PM EDT
Contact Options
Email: support@cametol.com
Phone Number: +420234043285
Business Information
Cametol by Trust Ads
Business Address:
Křižíkova 44
Prague 18600
Czechia
Company Number: 21681953
VAT Number: CZ21681953